Thank you for shopping with Wranos Nigeria at wranos.com.ng. We aim to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights regarding refunds and returns.
1. Returns Policy
We accept returns under the following conditions:
-
Physical Products: Returns are accepted within 3 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.
-
Digital Products/Services: Due to the nature of digital content and services, all sales are final unless stated otherwise or if a technical issue prevents delivery or access.
Non-Returnable Items:
-
Downloadable software or digital products once delivered
-
Customized or personalized items
-
Services that have already been rendered
2. Refund Eligibility
You may request a refund if:
-
The product was never delivered
-
The product arrived damaged or is defective
-
A service was not rendered as agreed
-
There was unauthorized billing
Refunds will not be granted for:
-
Change of mind
-
Customer error (e.g., wrong order placed)
-
Dissatisfaction without specific valid reason backed by evidence
3. How to Request a Refund or Return
To initiate a return or refund request:
-
Email us at info@wranos.com.ng
-
Provide your order number, description of the issue, and any supporting evidence (e.g., photos or screenshots)
-
Our team will respond within 2–5 business days
4. Refund Process
If your request is approved:
-
Refunds will be processed to your original method of payment
-
Processing may take up to 7–14 business days, depending on your payment provider
5. Shipping for Returns
-
Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect.
-
We recommend using a trackable shipping method and keeping your receipt.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
-
Email: support@wranos.com.ng
-
Phone: +234 808 5767 995
-
Address: 15 oshitelu street ikeja computer village
